Sam Walton, founder of Wal-Mart, once said: "Appreciate everything your associates do. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune." Sam is right. Everyone likes praise and recognition, and all good leaders understand this. Academics have even studied the links between reward and productivity. In one study, The...
In fact, I love laughing probably more than most. I dedicated my life to the pursuit of giggling like a schoolboy at anything and everything. If too much time has passed in a meeting or during a dinner my brain will be working a hundred miles an hour to look for the possibility of a guffaw, titter, cackle, call it what...
She waited patiently at the train station for her train to arrive, she had a meeting to get to in Manchester. As usual it was going to be four minutes late. Four minutes turned into six and then, without warning the train, simply did not arrive. The app on her phone told her it had been and gone, yet all the...
If you believe the news as reported in some papers, the UK is in fine economic shape. Business is booming and the economy is doing better than expected following the decision to leave the EU. Just last week the IMF issued a report report in which it predicted the UK economy will grow by 2% this year, up from 1.6% in...
Does the idea of speaking in public fill you with dread? If so you’re in the majority. According to the national institute of mental health, up to 75% of people have a phobia of public speaking, also known as Glossophobia. It doesn’t matter how many times you practice, as soon as you get in front of an audience, your voice starts shaking,...
If you’re interested in communication that gets a reaction, take a look at the American elections. Love him or loathe him, Donald Trump is the king of controversy, with his outrageous and self- aggrandising statements. Is it any wonder he’s nearly incited civil war? When he speaks, people listen, even if they don’t like what comes out his mouth. When we...
Does the idea of speaking in public fill you with dread? If so you’re in the majority also known as Glossophobia, public speaking is one of the most common phobias. So ahead of our presentations skills course we have put together some top tips you can print out and use to help you get through your next presentation. Challenge your...
What do I need to bring me true happiness? Do I need a list of 45 joyous things to do, do I need cupcakes, chocolates and flowers? Or is it a case of what I have always known deep down (and I suspect you also do too); without the Smurfs in my life, I can never find true happiness. But, if...
In a Channel 4 report, working practices were revealed at a JD Sports distribution centre that would make a Victorian workhouse owner shudder. Workers at the retailer’s Rochdale warehouse can apparently be sacked after three minor misdemeanours. Offences include sitting down, chewing gum, being late or having a mobile phone. The report also claimed that employees are not paid while they...
