The BCLC PA-OFF model
Traditionally managers are sent on a coaching course to learn how to develop their teams. They then deliver coaching in rigid, informal chunks, usually booked in diaries days or even weeks in advance. But we know life doesn’t work this way.
Coaching teams should fundamentally be an ongoing, fluid process, the success of which is dependent on how managers interact with their people. We recognise that great conversations between managers and their teams should be continuous.
Using this philosophy, we have developed Big Chats, Little Chats as a way for managers to have great conversations that promote development and performance and put people at the heart of the conversation.
The PA-OFF model defines the type of chats managers should be having with their teams that build positive relationships and engaged people whether virtually or face to face.
Personalised
Anyhow, anywhere
Teams no longer fit the traditional pattern of office-based attendance. Often, they are a blend of job-sharers, homeworkers and international personnel working virtually. As a consequence, we now communicate through a dizzying array of channels including Skype, Google Hangout and even WhatsApp.
Essentially this has changed the way we speak to each other, and coaching needs to reflect this in order to work.
On demand
Traditionally, when someone needs coaching a session is booked in the diary. But this leads to time lapses during which problems may develop further, people may become demotivated and solutions may be found by someone else, leading to a lost learning opportunity.
BCLC encourages a more flexible approach in which coaching gets to the root of the issue quickly and effectively.
Future-focused
Chats should always help people move forward rather than look back with blame and regret. Too often, conversations with managers and leaders reflect on what has gone wrong in the past. Instead, it should be about looking forward and putting things right, learning from errors for the future.
O2 COACHING PROGRAMME
Creating the right environment
In this module, we look at ways of communicating to allow individuals the space to think and problem-solve, developing independence, confidence and competency. We look at language, frame of mind and questioning techniques.
We also look at how to develop the right conditions to encourage open and honest conversations, which could include introducing an open-door policy and feedback channels through which teams can assess their managers.
How to create the right environment in your workplace
FLIP-it Thinking to build resilience and optimism
This module guides people in the art of recognising and challenging ‘wonky thinking’ and draws on elements of psychology and neuroscience. It helps people understand how to use:
- Focus to identify improvements
- Language to create a positive mindset
- Imagination to develop strategies
- Pattern-breaking to change negative behaviours
The FLIP-it model is a toolkit for having conversations to move people forward and can be used in the moment and on-demand.
The art of positive mindset and how to challenge ‘wonky thinking
Growth mindset
This module concentrates on how to build a growth mindset culture through conversations, rewards and recognition. It covers subjects such as encouragement, risk-taking, metacognition development and self-directed learning.
Understanding the language and behaviours of fixed and growth mindsets
What measurements will we see?
How do we make this sustainable?
