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It has been a challenging time for schools, as they begin to reopen. Our school friends we have spoken to have generally been left to design their own systems and procedures. It is safe to say, from our conversations, that there has been dismay in the lack of leadership and advice from central Government.  In the absence of clear leadership from...

As the corona virus continues to spread, increasing numbers of people are working remotely from home. Some are self-isolating. And, as we write this, it seems increasingly likely that, during the coming weeks, the government will put in more stringent measures to further curtail movement. As a result of these circumstances, many concerned businesses find themselves in uncharted waters. However, it’s...

International Women’s Day is held on March 8th every year. It’s a day when we celebrate the amazing social, cultural, economic and political achievements of women - while also campaigning for greater progress towards gender equality. Why do we need International Women’s Day in 2020 International Women’s Day (IWD) has been celebrated since the early 1900s. Although we’ve made great progress...

It’s the new year and your teams are coming back with resolutions, new gym memberships, dry January boasts and the last few drops of the seasonal cheer.  It won’t be long before the reality of January sets in and the new-year-new-me mantras fade away. January can be a tricky time for people and motivating your team to get back in the...

In the second part of this customer experience blog - you can find the first part here - we will look at How to create a customer journey map, and what should be included on your customer journey map. How to create a customer journey map 1. Set clear objectives for the map. Before you can dive into creating your map,...

In this two-part blog, we will look at customer journey maps; how to create them, how they help organisations boost customer experience and how they change perceptions about customers. Get into the mind of your customer Understanding your customers’ perspectives and thought processes helps you appreciate the way they interact with your company and why. Having a clear grasp of the...

Unless you've been living under a rock for three years, you wouldn’t have escaped the fact that something of national importance is happening. We’re not talking Tommy Fury and Molly-Mae (sadly), we are talking Brexit; that looming economic disaster / exciting sunny upland, depending on which side of the fence you sit on. Not since Touch My Bum by the Cheeky...

A strange thing happened on ITV last week (I’m not talking about Love Island). It happened during the Conservative Party leadership debate. Someone weaponised optimism, which is surprising considering optimism has always been viewed as a positive attribute. Perhaps it’s indicative of the gloomy times we live in.

In 1968 a strike by 187 female workers at the Ford car factory in Dagenham was instrumental in the passing of the 1970 Equal Pay Act. The machinists walked out for three weeks in protest against their male colleagues earning 15 per cent more than them.A few years later the Sex Discrimination Act 1975 made it illegal to discriminate against women...