Are you ready for the crash, which this year seems doubly cruel because Mother Nature and her chum, El Nino, have decided to lay on a heatwave for us just as we’re all trudging back to work? According to many websites and magazines with space to fill, the September blues are a thing. It's common to get feelings of anxiety '...
Smile. We’re living in the happiness renaissance after all, where happiness is being taken seriously and wellbeing is the trend de jour. In the years since Laughology whelped, happiness and wellbeing have gone from being fringe interests viewed with suspicion and sometimes derision, to the gold standard that individuals and organisations hanker after. Everyone’s getting in on the act, from the...
When US gymnast Simone Biles withdrew from several events in the Tokyo Olympics to protect her mental health, there were predictable knee-jerk reactions from the usual suspects. Chief among them was professional agitator Piers Morgan, who couldn’t wait to stoke the anti-woke fire, accusing Simone of letting down her teammates and country because she wasn’t having fun. Many agreed with him....
After a year of lockdown, with all the routine, stress, boredom and reduced physical activity that it’s entailed, a lot of brains are showing signs of covid cognitive flab and are in need of a mental health workout.
“As we approach the anniversary of the first lockdown, the novelty of working from home has well and truly rubbed off for most. Many people are pulling their hair out, particularly those faced with the double whammy of working from home and home-schooling. It is a challenge to stay sane, but there are ways to create a happy, healthy and productive...
Years before Carol Dweck became a professor at Stanford University and first uttered the words ‘growth mindset’, I went to school with a boy called George. He was in my class from year four all the way up to sixth form. His nickname was Wingey Winston, so called because he would cry at the slightest thing and because his last name...
It has been a challenging time for schools, as they begin to reopen. Our school friends we have spoken to have generally been left to design their own systems and procedures. It is safe to say, from our conversations, that there has been dismay in the lack of leadership and advice from central Government. In the absence of clear leadership from...
In this two-part blog, we will look at customer journey maps; how to create them, how they help organisations boost customer experience and how they change perceptions about customers. Get into the mind of your customer Understanding your customers’ perspectives and thought processes helps you appreciate the way they interact with your company and why. Having a clear grasp of the...
In the second part of this customer experience blog - you can find the first part here - we will look at How to create a customer journey map, and what should be included on your customer journey map. How to create a customer journey map 1. Set clear objectives for the map. Before you can dive into creating your map,...
